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 How
does a kids cold pack work?
Cold placed on an injury slows blood flow to the affected area. This can reduce
pain, swelling and inflammation. BumpBuddy works just like the traditional
cold/ice pack that an adult uses after an injury – it’s just made for little
people!
Do
you keep BumpBuddy in the fridge or freezer?
KidsColdPacks recommends keeping your BumpBuddy in the fridge as the temperature
is just right for children and they stay cold long enough (about 10-15 minutes)
to apply to an injury. BumpBuddy can be placed in the freezer if you prefer but
it may be necessary to wrap the BumpBuddy in a cotton cloth to prevent a cold
burn.
Can
BumpBuddy be used as a hot pack?
Yes it can, however most childhood injuries do not require heat therapy so we do
not provide instructions for use on the pack for this purpose. If you intend on
using the BumpBuddy as a heat pack, fully emerge the BumpBuddy in water in a
microwavable safe bowl and place on high for 3 minutes, or, place in boiling
water for 5 minutes. Always check the temperature before applying.
Can
you use BumpBuddy as a teething ring?
BumpBuddy, although durable, is not designed as a teething ring and is not
recommended for this purpose.
What if my BumpBuddy splits open?
BumpBuddy is completely non-caustic and non-toxic, meaning it is safe if it
accidentally breaks open. Always seek medical attention if you are worried about
your child’s health and discard any broken packs. BumpBuddy is registered with
the Federal Government’s Therapeutic Goods Administration meaning it meets all
safety standards in Australia.
How
does Fever Reliever work?
Fever Reliever is a soft non-medicated cooling gel strip especially designed to
help soothe, calm and ease symptoms and discomfort in kids for up to 10 hours.
Fever Reliever contains a high water content which provides a powerful cooling
effect and works by absorbing heat quickly away from the body. It can safely be
used with traditional medications or simply on its own. It is self adhesive to
the skin, requires no refrigeration and is easily removed after use. It is
suitable for use with fevers, toothache, headache and muscle pain. Fever
Reliever is a valuable addition to any first aid cabinet as a fast acting
comfort for kids and parents alike.
How
many times can I use a Fever Reliever gel strip?
Each gel strip is designed for use only once and should be discarded properly
after use. There is 6 individual gel strips per box.
What
age can Fever Reliever be used from?
You can use Fever Reliever on children from the age of 12 months old.
Are
there any precautions for using Fever Reliever?
Fever Reliever should only be used under adult supervision especially with
younger children. Do not apply to wounds or to irritated, damaged, sunburned or
very sensitive skin.
Is
Fever Reliever safe?
Yes it is non-toxic and Fever Reliever is registered with the Federal
Government’s Therapeutic Goods Administration meaning it meets all safety
standards in Australia. However if excessive redness, irritation, burning or
discomfort of the skin develops, discontinue use and consult a doctor.
How
do I order KidsColdPacks products?
You can order online using our secure PayPal system or you can phone with your
credit card details or download the order form and either fax or mail it back
with a cheque, money order or credit card. For online orders we accept Visa or
MasterCard and for phone/mail/fax orders you can use Visa, MasterCard or
American Express.
What is a multi-buy
discount?
Our special multi-buy discount allows you to purchase your first KidsColdPacks
product at $9.95 and each subsequent one at only $7.95. For BumpBuddy you can
take advantage of this offer either online with our special online offer packs
or for if you phone, fax or mail your order, you can choose the designs you want
to include. To receive your multi-buy discount for Fever Reliever you will need
to phone, fax or mail your order through.
I have a special discount,
how do I claim this?
You cannot claim your discount online. To claim your discount you will need to
phone, mail or fax your order through as you need to quote your discount code to
receive the reduced price.
How
much postage is charged?
For each BumpBuddy purchased, please add $1.50 per pack ordered for orders
within Australia. For Fever Reliever, please add $3.00 per box.
Can
you buy KidsColdPacks products anywhere else?
Besides being able to purchase direct through KidsColdPacks, you can buy our
products at a number of other retailers. You can access details of these
stockists through our stockist page. New stockists are being added frequently so
keep checking for a retailer near you. BumpBuddy and Fever Reliever are also
available at most leading Pharmacies & Chemist’s Australia wide.
Are
BumpBuddy and Fever Reliever available overseas?
Yes! Please visit our New Zealand distributor's website at
www.kiwikidscoldpacks.co.nz, or contact Leanne by phone on + 09 521 3346.
BumpBuddy is also available in Thailand through Baby Shopper, Ladprow Village,
Bangkok.
Do
you ship BumpBuddy to other parts of the world?
Yes we will post your order anywhere! Please contact us at info@kidscoldpacks.com for shipping
charges.
Can
you use BumpBuddy cold packs for fundraising?
Yes, absolutely! Just contact KidsColdPacks and request a fundraising
information pack to be sent to you. BumpBuddy is suitable for fundraising in
schools, child care centre’s, pre-schools, playgroups, and sports clubs and
earns your group 30% profit on sales.
Is
BumpBuddy & Fever Reliever available at wholesale rates?
Yes, please contact Tamara at tamara@kidscoldpacks.com for a wholesale
information sheet and order form to be forwarded to you.
Can
I become a distributor for KidsColdPacks?
Yes, if you are interested in discussing opportunities, please contact
mark@kidscoldpacks.com
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Frequently Asked Questions
